As an American living in America, I do not feel insulted by being asked to "punch in a number" to choose a language for a phone conversation.
Unlike Mr. Chuck Orr ("Don't insult customers by making them opt for English," Sept. 15), however, I have five languages in which I'd feel comfortable having said conversation. Somehow living in a country with its rich tapestry of cultures and languages makes me feel enriched, not insulted. Perhaps Mr. Orr should get over the emotional stress and physical strain necessary to "punch" a digit and be grateful to live in a land of endless options.
-- Debra Abshier