Credit card processor charged with BBB complaints

Posted on March 28, 2013 


Portland-Based Securus Registers Several Complaints


Anchorage, Alaska – March 27, 2013 – Credit card processing service Securus Payments of Portland, Ore., is ringing up a pattern of complaints for sales practices and contract issues. The company, which also goes by Payprotec Oregon LLC, has an “F” rating with Better Business Bureau as a result of 53 complaints within BBB’s three-year reporting period, 19 of which were left unanswered or unresolved.


Complainants from across the country describe false sales presentation promises. In some cases, unexpected rates or fees occur after sign up and cancellation charges are not disclosed upfront.


Business owners who deny services and ask to be removed from contact lists say that Securus Payments continues to call; while those with complaints and cancellations claim that the company is difficult to reach.


Watch out for merchant processors that promise substantial savings and switch services without contracts, warns BBB serving Alaska, Oregon and Western Washington. Before buying, review the following articles:

-         Controlling Credit Card Processing Costs

-         Is a Smartphone Credit Card Processor Right for Your Business?

-         Federal Trade Commission’s New Rules on Electronic Payments Lower Costs for Retailers


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