New BBB website features complaint details


Complaints and Responses Add Layer of Transparency

Anchorage, Alaska – Sept. 5, 2013 – Better Business Bureau serving Alaska, Oregon and Western Washington now publishes the complete details of complaints, including original complaint transcripts and their accompanying business responses.

Consumers and businesses can now check complaint details on free BBB Business Reviews to:

* Understand the nature of disputes.

* Determine the seriousness of allegations.

* Get a feel for how businesses treat their customers.

* Look for unreasonable complaints or responses.

* Read how complaints are resolved, or not resolved.

* Make smarter shopping decisions.

“In the past, people had to guess about how BBB complaints between business and their customers were handled, but now anyone can see the full conversation from both sides,” says Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “It gives the BBB complaint process transparency, businesses a voice and consumers another level of confidence.”

 BBB’s complaint details are published verbatim—personal information is censored as necessary—and include:

* Initial complaints and the desired resolutions.

* Business responses and consumer rebuttals.

* Resolution statuses.

A short story from BBB Productions about a local business owner dealing with complaint detail publishing is available on BBB’s YouTube page.

This change will benefit businesses and consumers; to learn more about BBB and BBB’s programs, visit the new BBB website.


 Better Business Bureau serving Alaska, Oregon and Western Washington: This BBB is one of 114 bureaus in North America and the largest BBB by geographical service area. BBB is a neutral not-for-profit organization committed to trust in the marketplace. For more information on ethical business standards and BBB Accreditation, or to access free BBB Business Reviews, Charity Reviews, scam alerts or find local event information, contact BBB or visit

BBB press release