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Cellphone 911 calls working again, Anchorage police say

  • Author: Aubrey Wieber
  • Updated: December 29, 2019
  • Published December 28, 2019

Update, 9:45 a.m. Sunday:

Anchorage police said Sunday morning that 911 cellphone service has been restored after hours of not working.

“Cell phone calls to 911/311 are now working,” said an announcement from the police department. “Intermittent issues may occur while repairs are being made. A fiber line in the Lower 48 belonging to different carrier was cut during bridge construction yesterday and damaged phone service in Alaska.”

No further details were immediately available.

Original story:

Calls to 911 made from cellphones on most carriers were not working as of early Saturday afternoon, according to an alert from the Anchorage Police Department.

The service disruption — which also affects calls to 311, the number for non-emergency police calls — was caused by a technical error, police said. GCI customers are not affected, according to APD, who urged anyone who needs to call 911 or 311 to use a landline.

According to Alaska Communications, the issue is a cut fiber line in the Lower 48.

APD’s non-emergency number at 907-786-8900 is still in service but not reachable by cellphone users, police spokesman MJ Thim said Saturday. Thim said police will issue additional updates once more information about the outage is available.

This is a developing story. Check back for updates.